As your virtual assistant, I’m here to streamline your day-to-day operations, lighten your workload, and help your business run more smoothly. I’m especially geared toward supporting clients in customer service, user support, and technology-based businesses, but I remain highly flexible and experienced in serving small business owners across a range of industries.

Here’s how I can help:

💼 For Customer Service & Support Professionals:

• Respond to customer emails and inquiries with professionalism and care
• Maintain and organize CRM systems and help desk platforms (e.g., Zendesk, Freshdesk, HubSpot)
• Create and manage internal knowledge bases, SOPs, and canned replies
• Track feedback and generate customer experience reports

🏪 For Small Business Owners:

• Manage your inbox and calendar to keep your day structured
• Support with client onboarding, follow-ups, and communication
• Set up and maintain workflows using tools like Trello, HoneyBook, or Wave
• Provide assistance with data entry, light bookkeeping, and admin tasks

💻 For Tech Teams & User Support:

• Maintain and update support documentation and internal help centers
• Assist with chat and email responses for Tier 1 support
• Log user feedback, track bugs, and organize development notes
• Help manage internal operations using ClickUp, Notion, or other collaboration tools

Whether you’re a solo entrepreneur or part of a growing team, my goal is to make your work easier, your time more productive, and your operations more organized. I adapt my services to your specific tools, team, and workflow.